The Everything Portal
Track your installation’s progress and monitor system production in the Solar States web portal. The portal also allows you to leave referrals ($500 bonus!), open support tickets, and view essential documents. There are two different views in the portal: what you see prior to your installation’s completion is different from what you’ll see after.
Pre-installation view
Once your contract is signed and finalized, you will receive an e-mail notification to create a password in the portal. The Subject Line of this e-mail will be: [Solar States] Customer Portal Login Details. If you did not receive this e-mail, please message help@solar-states.com and we will get you set up. Once you follow the link to create a password and log in, your home page will show every stage of the installation, as well as each stage’s accompanying steps. A yellow checkbox marks any completed stage. A yellow box with a scrolling icon displays the step in progress. A gray step is incomplete. Click ahead to any step to explore what’s to come.
Post-installation view
Once your project is complete, your home page will show usage data, environmental benefits, and system production data by day, month, year, or system lifetime. A graphic at the bottom of the screen displays a snapshot of your system. View essential documents in the Documents tab. Open a support ticket or view FAQ in the Support tab. Make a referral or leave a review in the Referral tab, and edit your account information in the Profile tab.
How to reset your password, and other FAQ
How do I reset my password?
- Log in.
- From the Home Screen, select the Profile tab in the menu.
- Scroll down a bit to find Reset Your Password, and click that button.
- Check the e-mail listed on your account for a link that will enable you to reset your password.
I never received a welcome e-mail.
How do I change the e-mail on my account?
- Log in.
- From the Home Screen, select the Profile tab in the menu.
- In the second box, you will find a button to Edit Settings. Click that, and you can change the e-mail that is listed on your account.
Say Hi.
About Solar States
Solar States is a solar installer and educator based in Philadelphia, Pennsylvania. We are a certified B-Corp and Best for the World Nominee in both 2018 and 2019. We can install solar on any roof – residential or commercial – in Pennsylvania, New Jersey, or Maryland. If you have any questions about a transition to a sustainable energy system for your property, we can answer them.